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FAQs
Why should I buy from the official PUNEHOD store?
Buying directly from the official store ensures:
- ✅ Genuine products & original warranty
- 🧰 2-Year Warranty on all printers
- 💬 Priority access to after-sales
When will my order be shipped?
We ship as quickly as possible from our nearest warehouse.
If Black Friday products run out of stock, your order will be fulfilled from another warehouse to avoid delay.
⚠️ Due to high demand, some models may switch to presale— so order early to secure your unit!
What if I have issues after purchasing the printer?
No worries! PUNEHOD provides1-on-1 after-sales support.
Our professional engineers are available to assist you via video call or chat until your issue is fully resolved.
I'm new to DTF printing — what if I don't know how to use the machine?
We’ve got you covered!
Each printer includes detailed setup and operation tutorials, and you can contact our technical team anytime for personal 1-on-1 guidance to help you start printing smoothly.
How do I protect the printhead if I need to leave or stop printing for a while?
If you plan to be away for more than a few days:
- Clean the printhead following the regular maintenance steps.
- Inject cleaning solution into the ink lines to keep them moist.
- Seal the printhead using the capping station or protective film.
- Turn off the printer and cover it to avoid dust.
👉 This helps prevent ink drying or nozzle clogging during downtime.
Any question?
You can contact us through our contact page! We will be happy to assist you.